When customers head into a laundromat with stained materials—be it a pair of scrubs, clothes, or sheets—there’s an expectation that heavy duty machines will take them right out, but any laundromat owner knows this goes beyond just soap, water and a spin cycle. Operators need to understand the condition and reuse of the stained product(s) in order to better meet customer expectations.
Laundromats need to take all of this into account when looking to find solutions for their customers. Understanding the condition of a stain can have an effect that carries over to other opportunities to provide great service and solutions for other customers. Here’s what laundromats can do to address stain issues.
Product and Stain Type
Laundromats can measure the amount of stain pieces by product type and customer. American Laundry News suggests that by determining if the stain rate is over 5%, laundromats can dive into the issue more thoroughly. Start asking questions like is the stain due to customer abuse? Has the product been used with incorrect wash formulas or is this due to the reprocessing of stained linen?
From here, operators can move ahead by separating stained pieces and then rewash them by themselves. Chemical reps can help out with determining the right stain treatment wash formulas and zero-in on things like grease, metallic dyes and oxidizable stains.
Reprocessing & Coverage
Operators should pay particular attention to products they are preparing for reprocessing. When it comes to linen that is stained, they should pull them for a second wash. Having a thorough approach and attention to detail will help to cover all the bases when meeting quality standards. Failing to do so may spell trouble for business integrity.
Having a solid laundromat insurance plan in place will help to cover things like ineffective machines that aren’t able to process stain removal or reprocessing. This will ensure that your machines are capable of taking on, not only heavy loads, but heavy stain removal issues.
Reducing the Stain
Operators should sort linen into the right classifications. Mixing items will only make matters worse as proper wash formulas won’t be as effective. Having the proper process and formula involved will ensure removal of stains, as cutting corners and speeding up processes will only lead to increased stains.
Chemical representatives can help guide washroom supervisors and operators with the correct methods and routines. On a regular basis, a checklist should be thoroughly inspected and executed and include things like testing chemical pumps, verifying chemicals are in tanks, checking for rust or oily areas, and double-checking proper load sizes. Having simple steps like this in order will help to keep accountability current.
About Irving Weber Associates
At Irving Weber Associates, Inc., we understand what it takes to run a successful Dry Cleaner, Coin Operated Laundromat, or Linen Supply business, including investing in a comprehensive Insurance Program to ensure that you are financially protected against legal claims. Our program, Fabricare Advantage™, offers specialty coverages including General Liability, Property, Site Pollution Liability, Boiler & Machinery Equipment Breakdown, Workers’ Compensation, Business Auto, and many more. For a detailed look at how we can help you safeguard your business with a custom-tailored package, please contact our experts today at (800) 243-1811.