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Ensuring Top Quality Customer Service

Like any retail operation, drycleaners understand the value of treating their customers with respect and kindness. Taking care of customer’s items and providing quality services are other obligations that drycleaning operations require. Qualified staff is the backbone to any successful business, which is why a training program should be a priority for drycleaner counter clerks. In addition to reading the following tips, we offer FabriCare Advantage™ Insurance program, created specifically to address the insurance needs and risks that this industry faces.

Focus on first impressions.

For new and prospective clients, this is all your business gets. Ensure the employee behind the register is well-dressed, maintains a clean work station, and is well-versed in the services that you render. A knowledgeable and helpful employee is crucial here.

Focus on the small things.

Attention to detail is everything in this industry. According to Small Business Chronicle, accurately tracking incoming orders, along with special instructions, makes it possible for the employees doing the cleaning to do their jobs properly and for the customer to receive complete outgoing orders without problems. The representative must take good instructions, make change and process credit card payments correctly or the company may lose money on transactions and upset customers in the process. Tags must be attached to incoming garments with a correlating ticket given to the customer. The tags and tickets are instrumental to tracking which garments belong to which customer and making sure orders are ready for pick up when promised.

Be thorough.

The more the employee knows about the cleaning process, the better. Oftentimes, customers come in with a stain or an issue they don’t know how to resolve themselves – this is where knowledge about the material and cleaning process comes in handy. Train your employees to be thorough, ask the right questions, and provide accurate information regarding laundering versus dry cleaning requirements.

About Irving Weber Associates

At Irving Weber Associates, Inc., we understand what it takes to run a successful Dry Cleaner, Commercial Launder, Linen Supplier or Coin Operated Laundromat, including investing in IWA’s comprehensive FabriCare Advantage™ Insurance Program to ensure that you are financially protected against legal claims.  Our program includes specialty coverages including General Liability, Property, Pollution Liability, Boiler & Machinery, Business Auto, and many more as well as offering Pollution Liability Coverage.  For a detailed look at how we can safeguard your business with a custom-tailored package, please contact our experts today at 855-661-4557.

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