Drycleaning, by definition, is the use of solvents containing little or no water to remove soil and stains from fabric. These solvent do not penetrate the fibers as water does, making drycleaning the superior choice for cleaning many different types of fabrics and textiles. Drycleaning solvent is not harmful to any type of fabric, so how then, do mishaps occur? And what can you do, aside from purchasing Drycleaners Liability Insurance in case your facility is held liable for a mistake?
The good news is, there is a reliable source to assist you in determining what the mystery is behind problem garments. The International Textile Analysis Laboratory (ITAL), known as the “CSI” of drycleaning within the Drycleaning & Laundry Institute, is the authority on determining how and why an item performed or failed to perform through the drycleaning process.
Drycleaning mishaps can occur for a variety of reasons; perhaps it was a manufacturing defect, or the consumer did something to it in use or in storage. It could of course, be an error that the drycleaner made themselves. However that is for ITAL to determine when, in your opinion you are not clearly at fault for any such issue or mistake. According to their chief analyst Jim Kirby, they write an explanation of their findings and what the findings mean, and conclusion on why or where the mistake occurred.
These garment analysis’s were created due to, and are usually ordered in response to, customer claims. Essentially, if a dry cleaner and the garment’s owner can’t work out a satisfactory arrangement when the mistake and/or damage occurs, the drycleaner can then send the item to ITAL to help work things out.
Many drycleaners hesitate to involve ITAL because they are concerned about the cost. However according to DLI Chairman of the Board David Machesney, this is not a wise choice, as all the time and money spend on training staff is incomplete if you continuously are unaware of why certain garment damages are occurring.
Machesney states that it would be helpful if more drycleaners would send in more garments to their lab, because if it’s manufacturer-specific problems, this can help DLI get useful information out to the industry. Not only is ITAL a great resource for drycleaners, it also serves as an extra protection against claims of mishandling customer goods.
At Irving Weber Associates (IWA) our goal is simple: to help you protect your most valuable assets — your business, property, customers and employees. Since we opened our doors in 1946, we have been developing comprehensive, affordable insurance programs that meet the individual needs of clients requiring dry cleaner insurance, Laundromat insurance, and more. Please contact us today learn more.