Small businesses in America are the backbone of the business community as a whole. But it’s harder for small businesses to not only get off the ground but to stick around as a whole for years to come. In fact, 20 percent of small businesses fail in their first year and 30 percent fail within their second year.
Even without considering these staggering cautionary numbers, it’s important for dry cleaning business entrepreneurs to have the right outlook on their business and where they want to take it. Like any small business owner, taking whatever help you can get to create a successful business for years to come will help shape your plans as a growing entity.
Here are some areas to focus on when learning how to take the right steps for a new dry cleaning business.
1. Insure Your Business
It may be exciting to open your doors and start thinking about where you want to be in a few months or a few years. But you have to be able to take care of your products and services in order to have a future. One way this can be executed is to have the right kind of dry cleaners insurance which can help to provide financial security following a loss, like during a storm, or major theft, or even a claim made against your business from a dissatisfied customer.
2. Reputation is Everything
As a small business owner, you’ll learn early on that word of mouth goes a long way, especially with an online presence. Having the right kind of reputation among your community and customers is an important way to ensure a future as a business. Being known as a dry cleaning business that constantly has issues with customer complaints, no matter how small, will only paint a negative picture. Make sure to uphold your reputation as a dependable service for customers and own your mistakes. By allowing feedback, you can adjust from your mistakes and find ways to better your operations and services to customers.
3. Focus on Customer Service
Another tip that goes hand in hand with keeping reputation up is making sure to have exceptional customer service. Remember, in the business landscape, the customer is always right. And now, they are more empowered. Make sure to have regular training sessions with your staff on working with customer requests and open up the floor for discussion on how to make services better.
A business, no matter what industry it’s in, won’t make any progress if it stays put with its old way of doing things. Being open to communication and feedback, and responding with solutions and actions will go a long way with customers.
4. Do Your Research
Research will help to keep your business ahead of the curve when it comes to changes in the industry. From chemicals to legislation to the state of the industry, keeping your ear to the ground will help to keep you educated on what to adjust to keep your business successful and progressive. You need to be an expert on your industry, products, and services if you’re not already. Joining related industry or professional associations before you start your business is a solid way to stay connected.
Another area of research that deserves some attention is technology. In the past few years, the industry has put an emphasis on going green and eco-friendly. Customers are becoming accustomed to this kind of operation and are expecting this kind of service in their dry cleaners. Being on the up and up on things like eco-friendly machines will help to earn your customers’ trust as well as help run your business efficiently.
About Irving Weber Associates
At Irving Weber Associates, Inc., we understand what it takes to run a successful Dry Cleaner, Coin Operated Laundromat, Linen Supply business, Textile Restoration, or Commercial Launderer, including investing in a comprehensive Insurance Program to ensure that you are financially protected against claims. Our program, Fabricare Advantage™, offers overall business insurance coverages including General Liability, Property, Site Pollution Liability, Boiler & Machinery Equipment Breakdown, Workers’ Compensation, Business Auto, and many more. For a detailed look at how we can help you safeguard your business with a custom-tailored package, please contact our experts today at (800) 243-1811.